Return Policy

At Natural Pure, customer satisfaction is our top priority. We stand by the quality of our products and are committed to ensuring you have a great experience. If, for any reason, you are not satisfied with your purchase, we offer a 14-Day Refund Policy to address your concerns.

Eligibility for Refunds

1. Timeframe:

   • Refund requests must be made within 14 days of receiving your product.

2. Condition of the Product:

   • The product must be returned in its original packaging.
   • The product should not be completely used (a reasonable portion can be used for testing purposes).

3. Proof of Purchase:

   • A valid order number or receipt must be provided to initiate a refund request.

Non-Refundable Cases

• Products damaged due to misuse or mishandling.
• Returns requested after the 14-day period.
• Products purchased during clearance sales or special promotions (if explicitly mentioned).

How to Request a Refund

1. Contact Us:

   • Send an email to naturalpure.pk@gmail.com with your order details and reason for the refund request.

2. Review Process:

   • Once we receive your request, our team will review it and get back to you within 3 business days with further instructions.

3. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the product is defective or incorrect.

Refund Process

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days and credited to your original payment method.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or any other mutually agreed method.

Questions or Concerns?

If you have any questions about our refund policy, feel free to reach out to us at naturalpure.pk@gmail.com or call us at +92-XXX-XXXXXXX.

Thank you for choosing Natural Pure! Your trust means the world to us. 😊